Wallpaper FAQ


Why do you offer two different ground materials and which one should I choose? (Ground material is the paper product on which the pattern is printed). I went back and forth between the two materials so many times, and realized not everyone is looking for the same exact thing, so I decided I’d offer both. Both papers are gorgeous and offer the same benefits as far as where and how they can be used and spot-cleaned. I truly adore both options, and selected high-quality papers that I would personally install in my own home. I truly stand by the unrivaled product and printing process chosen. Each pattern in the collection is meant to be viewed as a piece of art telling a story in your unique space. Where both ground materials are currently available, swatch samples include both. Where there is one material pending or there is only one available, one swatch sample is included. Below are a list of differences. *Colors may vary slightly between 2 different ground materials, therefore they are not meant to be installed together, but rather selecting one versus the other. 

Smooth matte paper: It has fantastic wipe-ability, which I personally feel is fantastic for environments with kiddos and bathrooms. It has a slight sheen to it, noticeable in some bright lights. It is slightly less expensive with a shorter turnaround time. It is pre-pasted with a water-activated adhesive.

Flat matte paper: It feels more like paper and minimizes glare. The flat matte is slightly more expensive and the turnaround time is longer. It is not pre-pasted. It comes untrimmed.

My pattern does not appear to be available in the ground material that I want. Why is that?

The vast majority of papers will be available in both ground materials. I am currently in the process of finalizing a few of the flat matte patterns and will note under the pattern description whether or not the ground material is pending. If there is no notice of a pending additional option, it will likely not be offered in a different material. With that said, please reach out if you are not seeing what you’re looking for.

I noticed the flat matte paper comes ‘untrimmed’. What does ‘untrimmed’ mean and why does the paper come untrimmed? Untrimmed refers to the visible selvedge on the lateral edges of the paper. Traditionally, luxury paper is printed untrimmed. Benefits of untrimmed paper include: 1) allowance for join marks which facilitate efficient pattern repeat and matching for installation 2) extra protection of the product for shipment and installation 3) preferred by most professional installers, as it provides better control and improved outcomes.

What is the current lead time?

Smooth Matte Paper: The current lead time is 2-3 weeks. Each order is custom printed and cut in North Carolina. We do offer ~1-2 week rush order printing. This option is available in the same location in which you select your yardage. Rush order timeframe estimates do not including shipping time.

Flat Matte Paper: The current lead time is the standard 4-6 weeks, plus shipping. Each order is custom created by a family-owned private label business in Connecticut. We do offer ~2-week rush order printing. This option is available in the same location in which you select your yardage. Rush order timeframe estimates do not including shipping time.

Why are there two different prices and turn-around times? The ground materials are printed by two different manufacturers. Both are eco-friendly and printed in the US. Each has a different business structure, and therefore there are different prices and turn-around times.

Do you offer trade discounts? Thank you for your interest. We do! Please click this link to apply. Once your application is approved, we will send over further information and a discount code.

Do you offer customization (colorway or pattern)? We do offer the ability to order custom colors, grounds, and patterns. Please inquire at jordanconnellystudio@gmail.com.

Do you offer commercial-grade paper? We do offer the ability to order custom commercial-grade grounds. Please inquire at jordanconnellystudio@gmail.com

Do you sell wallpaper by the roll? Wallpaper is sold by the linear yard. We recommend rounding up if you are in between yards, as we are unable to cut by the 1/2 yard or in custom lengths.

How much paper should I order? We recommend reviewing with a professional wallcovering installer for the best estimate. You will need to provide them with the dimensions of the paper, as well as the repeat in order for them to provide you with the most accurate information. It is always best to order all paper at one time, so that the dyes are the same with your full order. If you are hanging the paper yourself, there are many helpful resources with wallpaper calculators online, but using a professional installer is the safest route. 

What is the minimum order?

Smooth Matte- There is a 1-yard minimum

Flat Matte- There is a 5-yard minimum

Do you accept returns? We do not accept any returns, as each order is custom printed and cut by the  manufacturer.

Can I cancel my order? We do not allow any cancellations after your order is processed. We place your order with the manufacturer immediately so they may begin working to fulfill your order as quickly as possible. If your order has not already been processed, we will do everything in our power to accommodate a cancellation.

Can I use wallpaper in a bathroom? Yes! We recommend utilizing standard ventilation to help reduce moisture, as well as preventing frequent splashes of water.

Is your wallpaper pre-pasted?

Smooth Matte- Yes. This paper is a durable paper with a water-activated adhesive. Not recommended for application over paints advertised as being stain-resistant or washable. These paints are crafted to prevent things from sticking, including wallpaper. If in doubt, prime your walls with a flat white primer. For smooth matte wallpaper hanging instructions click here

Flat Matte- No. We recommend working with your wallpaper installer to select a standard clear wallpaper adhesive. For Flat Matte wallpaper hanging instructions click here

How do I clean my wallpaper if necessary? Wallpaper may be wiped clean with mild soap and water using a soft cloth or sponge. We recommend testing in a small concealed area first. The use of cleaner or heavy rubbing may cause the colors to lift.

Does your paper have a fire rating?

Smooth Matte- It is FSC Certified, formaldehyde-, phthalate-, and PVC-free.

Flat Matte- It is class A fire-rated, ASTM-E84

Can you tell us more about your commitment to sustainability? We are committed to actively seeking solutions to run a more sustainable, eco-friendly business, and thus have chosen eco-friendly manufacturers.